We have a 15-day return policy, which means you have 15 days after date of billing to request a return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return
At Preeco supermarket, we strive to give you the most excellent shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange and return of opened or used products once sold or delivered. We hope you understand, love.
So, we suggest when you open the package you make an unboxing video for submitting in case the product is damaged. (In case the product is all okay and amazing, you can also upload those videos to your social media and tag us in it. Like we love a good hashtag.)
And we have also laid down some rules for your convenience, and we hope you will read them before sending a complaint/request.
- Preeco Supermarket is not responsible for any damage caused after the products are delivered.
- In case of any problem or issue with the product or there’s a damaged product, you may contact us at info@preeco.in, and we will see what we can do for you. You need to, however, email us within 24 hours of delivery with the unboxing video attached to the email. We will always be happy to assist you.
- If you have received the wrong product and you choose to open the seal without our consent, and the product and electronic which are in an open condition, we will consider that product thereby sold. No refunds/replacements will be made.
- Once your product order is placed and dispatched, it can not be canceled.
- Requests of exchange or Refund of products will not be accepted 15 days after an order is placed.
- No Refund shall be made once goods are sold without returning the products and complete inspection by our team.
- All products once purchased and delivered without any complaint raised within 24hours of delivery are non-refundable.
Regardless of anything, there is nothing that we can’t solve when it comes to our beloved customers, new or loyal returning customers alike. We pride ourselves on our excellent products and our excellent customer service. So reach out however and whenever you want via Emails or DM’s on Instagram. WE ARE HERE FOR YOU.